Your Wellbeing Is Our Priority

At tko99 Responsible Gaming
Keep It Fun, Keep It in Control

Gaming should be a source of entertainment, not stress. tko99 believes every player has the right to play safely and responsibly. We are always here to support you with responsible gaming tools and guidance.

18+
Age Restriction
24/7
Support
100%
Transparent Policy
5+
Protection Tools

Responsible Gaming Core Pillars

The tools and policies tko99 follows to keep your gaming experience healthy and enjoyable.

Setting a Bet Limit

Decide in advance how much you want to wager daily, weekly, or monthly. On tko99, you can set your own deposit and betting limits.

Self-Exclusion Feature

If you want to take a break, activate Self-Exclusion for anywhere between 7 days and 6 months. Your account will be automatically deactivated for that period.

Time Tracking

Track exactly how long you've been playing in real time. Once your set time is reached, tko99 will send you an automatic reminder.

Gaming History Review

View your full betting and transaction history at any time. Understanding your own patterns makes it easier to make informed decisions.

Minor Protection

Tko99 strictly enforces an 18+ policy. No services are provided until age is confirmed during account verification.

24/7 Support Center

Our Support team is always ready to help with any concern or issue. Chat with us directly via live chat — no judgment, ever.

1 What is responsible gaming, really?

Responsible gaming is about more than just betting less — it means keeping gaming as one form of entertainment in your life, not the center of it. At tko99, we believe an informed player is the best kind of player. When you know how long to play, when to stop, and that gaming is not negatively affecting your mood or finances — that is when you are truly playing responsibly.

Online gaming is growing rapidly in Bangladesh. Many people start for fun, but gradually lose control. tko99 focuses on building healthy habits from the very beginning to prevent that from happening. Our responsible gaming policy isn't just a formality — it's built into everything we do.

Remember: gaming is entertainment. It should never be used to recover losses or as a source of income.

2 Traits of Healthy Gaming Habits

Keep the following in mind to build healthy gaming habits. These are the foundations of responsible play on tko99:

  • Set a budget before you play and stick to it.
  • Never let gaming take priority over family, work, or studies.
  • Celebrate your wins, but do not be discouraged by losses — both are a normal part of the game.
  • Stick to a daily time limit — avoid playing for hours on end.
  • Never gamble with borrowed money or your savings.
  • Avoid gaming when you're feeling stressed or angry.
  • Take regular breaks and make time for other hobbies and social activities.

Follow one simple rule: only budget what you can comfortably afford to lose each month. Never go beyond that.

3 Warning Signs of Problematic Gaming

If any of the following signs apply to you, it is worth paying attention. They may be early indicators of problematic gaming:

You're placing more bets to chase losses and find yourself unable to stop.

You feel restless, irritable, or uneasy when you are not gaming.

You are hiding the extent of your gaming from family or friends.

You are gaming at the expense of work, studies, or family responsibilities.

You are taking on debt or dipping into savings to fund your gaming.

You keep trying to lower your limits but aren't able to stick to them.

You are experiencing stress, anxiety, or depression related to gaming.

If you notice two or more of the signs above in yourself, make sure to take a break and speak with our support team.

4 How to Set Limits at tko99

Tko99 gives you several powerful tools to take control of your gaming. Setting them up is entirely up to you:

💰
Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount.

🎯
Bet Limit

Decide the maximum amount you want to wager within a given period.

⏱️
Session Time Limit

Set a play time limit before each session — you'll be automatically paused when it's up.

📉
Loss Limit

Once you have lost a set amount, play will automatically stop.

Steps to Set a Limit:
1
Log in to Your Account

Log in to your tko99 account and go to your profile settings.

2
Find the "Responsible Gaming" Section

Click the "Responsible Gaming" option in your account settings.

3
Choose Your Preferred Limit

Choose from a deposit, betting, or time limit — whichever you need — and enter the amount.

4
Confirm

Limits take effect immediately once set. Any changes require a 24-hour waiting period.

5 Check Yourself — Self-Assessment

Ask yourself the questions below. Answering honestly will give you a clear picture of your gaming habits:

1. Did you spend beyond your gaming budget last month?
No, never
Sometimes
Often
2. Do you feel restless or irritable when you're not gaming?
No
Sometimes
Yes, often
3. Has a family member or someone close to you ever expressed concern about your gaming?
No
Done it once
Done it multiple times
4. Have you placed more bets trying to win back money you've lost?
Never
Occasionally
Yes, often

If you answered "Often" or "Yes" to two or more questions, it may be worth speaking with our Support team.

6 Self-Exclusion Process

If you feel you need a break, use tko99's self-exclusion feature. During this period, your account will be completely inactive and no promotional messages will be sent.

1
Choose a Duration

7 days, 1 month, 3 months, or 6 months — choose what works best for you.

2
Submit Request

Request self-exclusion via live chat or email. It will take effect within 24 hours.

3
Enjoy Your Break

During this time, focus on family, friends, and other hobbies. Seek professional help if needed.

4
If you want to come back

Once your exclusion period ends, contact Support. There is a brief verification process before your account can be reactivated.

Any attempt to open a new account during self-exclusion will be detected and blocked.

7 The Role of Family and Friends

Sometimes family or friends notice a problem before the person themselves does. If someone close to you is showing signs of gaming addiction, there are some important steps you can take:

  • Share your concerns calmly and without judgment.
  • Try to help them understand the impact of gaming, but avoid getting into arguments.
  • Seek professional support.
  • Family members can also contact the tko99 support team on behalf of a loved one.
  • Encourage the person to stay socially active rather than leaving them to cope alone.

Remember, gaming addiction is a mental health condition. Be there for them with empathy and support.

8 Where to Get Help

Beyond tko99, you can also reach out to external professional support. If you need mental health assistance, do not hesitate:

  • tko99 Live Chat: 2. Talk to us directly, 24/7.
  • Email Support: [email protected]
  • National Mental Health Helpline: Connect Mental Health Services in Bangladesh.
  • Family and Trusted Friends: Talk openly with someone you trust.

Asking for help isn't a sign of weakness — it takes courage. tko99 is always here for you.

Frequently Asked Questions (FAQ)

Answers to the most frequently asked questions about responsible gaming.

Yes, limits can be changed. Lowering a limit takes effect immediately, while increasing one requires a 24-hour waiting period. This delay is intentional — to prevent impulsive decisions.

Yes, your account balance remains fully secure during self-exclusion. Only gaming activity is suspended. Your balance will be available as normal once the exclusion period ends.

No, absolutely not. tko99 strictly enforces an 18+ policy. Age is verified at registration, and accounts are suspended in any case where this is in doubt.

Not directly, as accounts are personal. However, you can inform our Support team about the situation. We will reach out to the account holder and do our best to assist.

Yes, completely free. Deposit limits, bet limits, session timers, self-exclusion — all features are available at no cost to every registered tko99 user.

Yes. The World Health Organization (WHO) has recognized Gaming Disorder as a legitimate mental health condition. However, with awareness and the right tools, it can be fully prevented.
Safe Gaming, Happy Life

Play Responsibly,
Enjoy the Fun

Join tko99 and experience gaming in Bangladesh's safest environment. Use our protection tools, set your limits, and stay in control while having fun.

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