Tko99 Privacy Policy —
Our Commitment to Protecting Your Data

1 Introduction & Scope

Tko99 is a trusted online gaming platform in Bangladesh that places user privacy above all else. This Privacy Policy applies to all users of the tko99.app website and mobile application.

By creating an account, playing games, making a deposit, or using any other service on the tko99 platform, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

Tko99's Privacy Policy has been developed in line with international standards. We believe every user's most fundamental right is control over their own data — and that principle guides this policy.

2 What Information We Collect

Tko99 collects two types of information from users — data you provide directly and data collected automatically.

Information Provided Directly:

• Full Name & Date of Birth
• Mobile number and email address
• Residential address (including district and upazila)
• National ID card or birth registration certificate (for identity verification)
• Payment method details (bKash / Nagad / Rocket number)
• Account username and password (encrypted)

Automatically Collected Information:

• IP Address & Device Information
• Browser type and operating system
• Usage patterns and duration on the platform
• Gaming History & Transaction Records
• Cookie & Location Data (with permission)

3 How Your Information Is Used

Tko99 uses the information collected for the following purposes:

4 Data Sharing & Disclosure

Tko99 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket — for processing transactions.
• Game Providers: Licensed game providers — for game operation.
• Legal Authorities: In accordance with valid orders from courts or government agencies.
• Security Partners: For fraud detection and cybersecurity purposes.

Before sharing your information with any third party, a confidentiality agreement is signed with them to ensure your data remains protected.

5 Cookies & Tracking Technologies

Tko99 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve platform functionality.

Types of cookies used at tko99:

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Functional Cookies: Remembers your language, theme, and preferences.
• Analytics Cookies: To understand how users are interacting with the platform.
• Security Cookies: Used to detect suspicious activity.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

6 Data Protection Methods

Tko99 follows industry-standard security practices to keep your data safe. Our security framework is outlined below:

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Passwords are encrypted and stored using bcrypt hashing.
• Two-Factor Authentication (2FA) system.
• Regular security audits and penetration testing.
• Server data is kept behind firewall and anti-DDoS protection.
• Restricted staff access — only authorized personnel can view user data.
• Automatic alerts and account lockout are triggered on suspicious login attempts.

7 Your Rights

Under tko99's Privacy Policy, the following rights are guaranteed to you:

• Right to Know: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Right to Restrict Processing: You may object to specific uses of your information.
• Data Portability: You may request a copy of your data at any time.
• Right to Lodge a Complaint: If a data security breach occurs, you may file a complaint directly with our support team.

To exercise any of these rights, contact our support team. Requests are typically responded to within 7 business days.

8 Data Retention Period

How long tko99 retains your data depends on the type of information and the purpose it was collected for:

Once the retention period expires, data is securely deleted or anonymized.

9 Minor Protection

Tko99 strictly prohibits anyone under 18 from using the platform. To protect minors, we take the following measures:

• Date of birth is verified at the time of registration.
• Additional age verification documents may be requested for suspicious accounts.
• If a minor is identified, the account is immediately suspended and all associated data is deleted.
• Parents and guardians are advised to use parental control tools.

10 Changes to the Privacy Policy

Tko99 reserves the right to change, amend, or update this Privacy Policy at any time. When a significant change is made:

• A notification will be posted on the platform.
• An SMS will be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will reflect any changes.

Continued use of the platform after any changes have been made constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: Available 24/7 via live chat.
• Response Time: Usually within 7 business days.

We take all privacy-related concerns seriously and work to resolve them as quickly as possible.